Cancellation & Refund Policy

Last Updated: 5 September 2026

At Purple Pumkin, we want you to have a positive shopping experience. This policy explains our cancellation, return, replacement, and refund procedures.

1. Order Cancellation

Cancellation requests may be accepted if the order has not yet been processed, customized, packed, or shipped.

To request cancellation, contact us as soon as possible at:

Email: purplepumkin.official@gmail.com
Phone: 9220528677

Please include your order number when requesting cancellation.

Once an order has been shipped, cancellation may no longer be possible.

2. Personalized and Customized Products

Personalized, customized, made-to-order, or specially prepared products may not be eligible for cancellation or return once production or preparation has begun, except where the product is defective, damaged, or incorrectly supplied.

3. Damaged Products

If you receive a product that has been damaged during transit, please contact us as soon as possible after delivery.

Please provide:

Order number
Photographs of the package
Photographs or video of the damaged product
Photographs of the shipping label
A brief description of the issue

We will review the request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

4. Incorrect Product

If you receive a product different from what you ordered, please contact us as soon as possible after delivery.

After verification, we may arrange a replacement or refund as applicable.

5. Returns

Due to the nature of candles, gifting products, and personalized items, returns may be accepted only in eligible circumstances.

Products must generally be unused and in their original condition and packaging where a return is approved.

6. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

Once initiated by Purple Pumkin, the time taken for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

7. Refund Eligibility

Refunds may be considered in situations such as:

An eligible order cancelled before processing
Product received damaged, subject to verification
Incorrect product received
Order cancelled by Purple Pumkin due to product availability or other operational reasons

Refunds may not be available for:

Change of mind after dispatch
Incorrect address provided by the customer
Failure to accept delivery
Normal minor variations in handmade products
Damage caused after delivery due to improper handling or use
Customized products where the customer changes their mind after production has started

8. Failed or Reversed Payments

If money has been debited from your account but the order was not successfully confirmed, please contact us with the relevant transaction or payment details.

Where the payment is automatically reversed by the payment provider, the amount will generally be credited back according to the payment provider's processing timelines.

9. Contact Us

For cancellation, return, replacement, or refund requests:

Purple Pumkin
Email: purplepumkin.official@gmail.com
Phone: 9220528677
Address: Flat Number 1402, Tower 25, Paras Tierea, Noida Sector 137, Uttar Pradesh – 201305, India