Shipping Policy

Shipping Policy

Last Updated: 5 September 2026

At Purple Pumkin, we carefully pack every order so that your candles and gifts reach you safely and in good condition.

1. Order Processing

Orders are processed after successful payment and order confirmation.

We generally aim to dispatch orders promptly so that they can reach customers within our stated delivery timeline.

Personalized, customized, made-to-order, or bulk orders may require additional processing time. Any additional timeline will be communicated to the customer where applicable.

2. Delivery Timeline

We generally deliver orders within 2–3 business days from the date of successful order confirmation.

Delivery timelines may vary slightly depending on the delivery location, courier service, weather conditions, public holidays, festivals, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Purple Pumkin may offer free shipping on selected products, orders above a specified value, or during promotional campaigns.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient's full name
  • House/Flat/Building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

Purple Pumkin will not be responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

5. Shipment Tracking

Where tracking is available, customers may receive shipment tracking information through the email address or mobile number provided at checkout.

6. Delayed Delivery

If your order has not been delivered within the expected 2–3 business day period, please contact us at purplepumkin.official@gmail.com with your order number.

We will coordinate with the relevant courier partner and provide an update.

7. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

Customers are requested to retain the original packaging and provide photographs or videos of:

  • The outer package
  • Shipping label
  • Damaged product
  • Internal packaging

This information may be required to assess the issue and coordinate with the courier.

8. International Shipping

Purple Pumkin currently focuses on deliveries within India. International shipping, if introduced in the future, will be subject to applicable shipping terms, customs requirements, and additional charges.