Cancellation & Refund Policy

Last Updated: 5 September 2026

At Purple Pumkin, we carefully prepare every candle and gifting order. We want you to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains the terms applicable to order cancellations, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation of an order by contacting Purple Pumkin at the earliest possible time.

Cancellation requests will generally be accepted only if the order has not yet been processed, packed, customized, or shipped.

To request a cancellation, please contact us with your order number:

Email: purplepumkin.official@gmail.com
Phone: 9220528677

Once an order has been shipped, it cannot ordinarily be cancelled.

2. Cancellation by Purple Pumkin

Purple Pumkin reserves the right to cancel an order in circumstances including:

  • Product being unavailable
  • Incorrect product or pricing information
  • Inability to deliver to the customer's location
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorized transactions
  • Circumstances beyond our reasonable control

If Purple Pumkin cancels an order after payment has been received, the eligible amount will be refunded to the original payment method.

3. Personalized and Customized Products

Personalized, customized, made-to-order, or specially prepared products may not be eligible for cancellation once preparation or customization has started.

This may include products customized with names, messages, photographs, designs, colours, fragrances, or other customer-specific requirements.

However, if such a product is received damaged, defective, or incorrectly prepared by Purple Pumkin, the customer may contact us for an appropriate resolution.

4. Damaged Products

We take care to package our candles and gifts securely. However, products may occasionally be damaged during transportation.

If you receive a damaged product, please contact us within 24 hours of delivery.

Please provide:

  • Order number
  • Photographs of the outer package
  • Photograph/video of the damaged product
  • Photograph of the shipping label
  • Description of the damage

We will review the information and, where appropriate, provide a replacement or refund.

Customers are requested to retain the original packaging until the issue has been resolved.

5. Incorrect or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 24 hours of delivery.

After verification, Purple Pumkin may arrange:

  • Replacement of the incorrect product
  • Shipment of the missing product
  • Refund for the affected product, as applicable

6. Returns

Due to the nature of our products, including candles, gifting items, and personalized products, we generally do not accept returns for change of mind or personal preference.

Returns may be considered where the product is:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied
  • Significantly different from the product ordered

Any approved return must be made in accordance with the instructions provided by Purple Pumkin.

7. Handmade Product Variations

Some Purple Pumkin products may be handmade or individually assembled.

Minor differences in colour, texture, finish, shape, fragrance, or appearance may occur between products.

Such natural variations are not considered defects and generally do not qualify for cancellation, return, replacement, or refund.

8. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

Once the refund has been initiated by Purple Pumkin, the time required for the amount to reflect in the customer's account may depend on the relevant bank, card issuer, payment provider, or financial institution.

9. Refunds for Failed Payments

If your bank account or payment method has been debited but your order was not successfully confirmed, please contact us with the relevant payment or transaction details.

If the payment is automatically reversed by the payment gateway or bank, the amount will be credited back according to the applicable banking/payment provider's processing timeline.

10. Non-Delivery or Returned Shipments

If an order is returned to Purple Pumkin because of:

  • Incorrect address provided by the customer
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable to receive the package
  • Customer refusing delivery
  • Failure to accept the shipment

the customer may be responsible for applicable additional shipping or re-delivery charges.

Any refund, where applicable, will be considered after the returned shipment is received and reviewed by Purple Pumkin.

11. Refund Exclusions

Refunds or replacements may not be provided for:

  • Change of mind after dispatch
  • Incorrect address provided by the customer
  • Failure to accept delivery
  • Damage caused by the customer after delivery
  • Improper use, storage, or handling of candles
  • Normal variations in handmade products
  • Customized or personalized products where the customer changes their mind after preparation has started
  • Products that have been used or altered by the customer

12. How to Request a Cancellation, Return or Refund

Please contact us using the details below and include your order number.

Email: purplepumkin.official@gmail.com
Phone / WhatsApp: 9220528677

Our team will review the request and communicate the next steps.

13. Policy Updates

Purple Pumkin reserves the right to modify or update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

Purple Pumkin

Flat Number 1402, Tower 25
Paras Tierea
Noida Sector 137
Uttar Pradesh – 201305
India

Email: purplepumkin.official@gmail.com
Phone: 9220528677